1) What payment methods do you accept?
We accept payments via Visa, MasterCard or Netbanking.
We also accept payment via "Cash On Delivery" at the time of the delivery of the product. However this mode of payment has a convenience charge associated with it.
For certain categories with high value items only Debit Card/Credit Card and NetBanking options are available.
2) Is it safe to shop online using my Debit card or Credit Card?
All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection. So no worries here!
3) What is the process for Cash on Delivery (COD) purchase?
When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.
4) Is there a charge for Cash on Delivery purchases?
There is a non-refundable convenience charge levied on Cash on Delivery purchases.
Cash on delivery Charges: 1) For Nagpur Area : - Rs.199 only.
5) Is there a charge for Bank Transfer Payment on purchases?
There is a non-refundable convenience charge levied on Bank Transfer Payment on purchases.
6) Is there a purchase limit for a Cash On Delivery purchase?
Yes, Cash On Delivery option is available on purchases up to a limit of Rs. 20,000, beyond which purchases can only be made using Netbanking or Creditcard.
7) How can I pay if COD option is not available on my address?
If COD option is not available on your address you can always opt for NetBanking or Credit/Debit Card . In case you don't have a NetBanking or Debit Card option please contact your bank for Debit Card/Credit Card issue.
8) Are there any hidden charges?
There are absolutely no hidden charges. Any octroi or sales tax is actually borne by Karlodeal.com. You pay only the amount that you see in your order summary.
9) What should I do if my payment fails?
In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on firstname.lastname@example.org or please give us a call with your order number for any clarification.
10) I see debit transactions in my Bank Statement from Karlodeal.com but I have never shopped with Karlodeal.com. What do I do?
If you see any charges on your credit/debit card for purchases made on karlodeal.com, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it.